Communicating Your Reopening: Allaying Fears and Mitigating Risks

Communicating Your Reopening: Allaying Fears and Mitigating Risks

May 20, 2020

Your business is about to reopen after the COVID-19 lockdown. You have a lot of process and details to handle to reopen. However, your customers, staff and other stakeholders have to trust your plans if they are going to show up. So, what can you say? Here are five principles to get you started: ONE: … Read More

With Conference Season Looming, Prepare to Pivot

With Conference Season Looming, Prepare to Pivot

May 11, 2020

It’s only May, but fall conference season is in full swing….at least it usually is this time of year. The COVID-19 pandemic has created a conundrum for businesses that hold in-person events. While it was clear that spring conferences needed to be rescheduled, canceled or go virtual, it’s too soon to tell what fall may … Read More

COVID-19 Communications: Community Before Business

March 17, 2020

Regulators and health professionals worldwide are asking all of us to help combat the COVID-19 pandemic. Yes, businesses are at risk. But, more importantly, lives are at risk. Business communications and associated operations must reflect that now more than ever. The top three things to remember when you communicate inside and outside your organization are: … Read More

Four Years, Four Surprises…Four Takeaways!

November 18, 2019

I recently celebrated Succession Communications’ four-year anniversary while on a business trip to New Orleans, and I took some downtime to reflect. It has been a whirlwind four years of growth and change, and the original Succession is almost unrecognizable now. Wonderful clients and partners were crucial to our success, and we are very fortunate … Read More

Yes. We Need Journalists.

July 10, 2018

I read The Washington Post’s Steve Pearlstein’s column on the death of business reporting this past weekend with interest. So much interest, in fact, that I posted a comment on it. And, I’m devoting a blog post to it because he raised a subject that is increasingly misunderstood and requires exploration. Based on Steve’s experiences … Read More